Mental Health Association
of Mercer County

Position Type

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This is a non-paid volunteer position with flexible part-time hours working on-site at MHAMC office.  This volunteer position would be flexible during our open office hours during times that work for you and we need coverage.  This role reports to the Representative Payee Manager as most visitors and office tasks relate to the Representative Payee Program.

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Position Summary

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The Mental Health Association of Mercer County is seeking a volunteer Receptionist to provide front-desk support at our main office. This role helps ensure clients, visitors, and callers are greeted in a professional and welcoming way while supporting the daily operations of the agency.

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This is a flexible volunteer position that can be tailored to the volunteer’s availability. Wednesdays are especially helpful, as this is a high traffic day for clients check distribution and office activity.

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Key Responsibilities

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• Greet clients and visitors at the front desk

• Notify staff when client appointments arrive and accompany them to the appropriate office, conference room, or meeting area

• Ensure visitors sign in and out using the sign in sheet

• Answer incoming calls and take accurate messages as needed

• Assist with appointment scheduling

• Hand-out Representative Payee checks to clients as directed by staff when they come in on Wednesdays

• Perform light office duties such as copying, filing, and organizing and otherwise assist with simple administrative tasks to keep the office running smoothly

• May be asked to assist with technical tasks if have skills

• Maintain confidentiality of all client and agency information

• Support MHAMC staff as needed during office hours

• Collect rent checks left at the front desk

• Make coffee in the mornings for visitors and empty pot at end of day

• Refer clients to other agencies if appropriate for services

• Collect daily mail and distribute it to staff

• Assist with mass-mailings, address envelopes

• Post office runs if able to drive

• Monitor security cameras and update the Executive Director if any concerns

• Track which staff are in and out of the office

 

Schedule

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Hours are flexible based on volunteer availability. Volunteers may serve as little as a few hours per week or more if desired. Wednesdays are particularly valuable but not required.

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Qualifications

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• Friendly and professional demeanor

• Reliable and punctual

• Comfort working with the clients with mental health challenges and the public

• Basic computer and phone skills

• Ability to follow instructions and respect confidentiality

• Nice to have only technical skills to assist with laptop builds, printer issues, or other technical tasks

• Experience in office or customer service settings is helpful but not required.

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Why This Role Matters

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The front desk is often the first point of contact for the people we serve. A welcoming presence makes clients, and other visitors feel positive about their visits. This role directly supports access to services and smooth agency operations.